I was adding an interesting new friend on my Facebook the other day. When he accepted my request, it came with a comprehensive reply on his “rules of engagement” on Facebook which was very professional and personable at the same time. The most interesting content was an article on “Points on Business Conduct”. If followed closely, one will become a person of great influence in the Business World.
Points on Business Conduct
(By Marshall Thurber)
1. Make only agreements that you are willing and able to keep.
2. Whenever possible, communicate any potential broken agreement before it is broken: Clear up broken agreements at the first appropriate time.
3. Speak only with good intent.
4. If a problem arises, communicate at the first appropriate time to theperson who can do something about it.
5. Tell the truth responsibly, and support others in telling the truth.
6. Get off what clearly is not working.
7. Be willing to share and support so that everyone succeeds (every act is a contribution to the whole, and every act should be a win-win situation).
8. Take responsibility for creating and supporting an abundant environment.
9. Constantly examine and monitor the working environment, making sure that the organization and the players are all in alignment.
10. Acknowledge others for what they have done.
Comments by Terry Allens, Entreprunuer:
“These ground rules, if they were followed, seemed to me to be able to eliminate some of the nastiest things that existed in most business environments.”
Your Agreement Shows Your Integrity
Except for disease and climatic disasters, I believe that over 90 percent of the world’s problems result from people not keeping their agreements.
Think about it. From countries to corporations to families and friends, most every upset little or large-can be traced back to someone not keeping up their end of the bargain. Wars break out, companies fail, marriages end, friendships fracture and deals fall through simply because of broken agreements.
We all make agreements every day. Some seem small and insignificant: an agreed upon time to meet, a promise to run an errand. Others are seen as bigger and more important: a formal contract, signing a loan agreement.
But all of them are important. Because this is the way trust is earned. A person’s reputation is built upon their ability to make and keep agreements.
Your life-and the lives of those around you-will work better when agreements are carefully made and diligently kept. The quality of your life is in direct relation to the quality of your agreements.
Here are seven tips to help you become and remain a person who can be counted upon:
1. Take All Agreements Seriously
When you agree to do something-do it. And do it when you said you would in the way you agreed to do it. When you agree to meet someone, be sure to be there and be on time. Agreements with yourself matter, too. If you promise yourself that you’ll exercise today, keep your promise. Develop the HABIT of keeping your agreements.
2. Be Careful What You Agree To
Don’t give your word lightly. Many people find it easier to say yes instead of no. But it’s far better to be a bit guarded with what we agree to do because we can find ourselves getting over-committed and then unable to complete what we said we would.
3. Keep Track of Your Agreements
In the course of a week we might enter into dozens of agreements. We must have some way to track these promises-a follow-up system to keep yourself-and those you deal with-on top of what was promised. Write them down. You may have great intentions, but if you forget to do what you agreed to do, the result is the same as you CHOOSING not to keep your agreement.
4. Make Sure Your Agreements Are Clear
With a written agreement you have a prayer. With a verbal agreement you’ve got nothing but air. It’s always best to have a written agreement-even if it’s just a letter or note of understanding. It’s much easier to iron out any confusion later if it was written down and no one has to rely on the memory of a conversation.
5. Be Careful With Whom You Make Agreements
There’s an old adage, “Cheat me once, shame on you; cheat me twice, shame on me.” If you make agreements with people who have a history of not keeping them, you’re leaving yourself wide open for disappointment.
6. Renegotiate When You’re Unable to Keep Your Agreement
When you find yourself unable or unwilling to complete an agreement, always go to the other
party or parties and renegotiate. It may be uncomfortable but it will keep you in integrity
and has far more class than simply not addressing the issue.
7. Manage By Agreement
Instead of just telling someone to do something, ask them if they would agree to doing thus and so by such and such time. If I tell someone to do something, they might do it because they were told to do so, but if I ask them and gain their agreement, I’ve got a lot better chance that it’ll get done. In using this method, you also find out if your request was clearly understood.
By paying careful attention to the agreements we make, tracking them and developing the habit of keeping all our agreements we become and remain a person of integrity.
Our lives and the world around us work in direct proportion to the quality of our agreements.