In 2011, some companies who are using the social media via their intranet have seen more staffs are coming forward with creative suggestions on how to improve processes with support from informal poll done in house effortlessly (internal social network)
There were also better understanding among different departments as staff is allowed to write corporate diary on meetings, strategies and feedback (company in house blog)
Knowledge Management and mentoring can be seen on a daily basis as the Communication focuses on communicating with the people, instead of to the people.
The added value of the communication channels lies in improving interaction processes, instead of making obese processes look fancy or writing about them.
The role of Human resource is to provide the guidelines of communications and facilitators throughout all levels within the organisations. These guideline and usage policy will be updated in the employee handbook.
Perhaps the most interesting communication platform is the CE blog. Besides the general public, the staff within the organisation will be most interested to hear what he or she has to share personally instead of reading an article in their newsletter.Pin It